爱华网Complaint Letter写信投诉抱怨：合理的表述不满，又能显得理由充分 结构要点一般分三个部分： 1. 提出投诉内容； 2. 说明具体情况；3. 提出解决办法。投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。在表达自己的不满时，语言要把握…
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小 升 初 数 学 测 试 题 一、 填空题（每空4分，共32分） 1、小明家有一个长方体的鱼缸，鱼缸的底是长为100厘米，宽为40厘米的长方形，里面放置一块棱长为10厘米的正方体石块，向鱼缸里加水，使水面没过石块。如果将石块取出，那么水面降低厘米。…
Complaint Letter
写信投诉抱怨：合理的表述不满，又能显得理由充分 结构要点一般分三个部分： 1. 提出投诉内容； 2. 说明具体情况；
3. 提出解决办法。
投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。在表达自己的不满时，语言要把握分寸，不失风度。
To whom it may concern,
The woolen scarf I bought by mail order from your company arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I don’t think you should have neglected it when you delivered it. I have dialed your service number for several times and it was always busy. Now this problem keeps worrying me. Can you change a new one for me as soon as
possible? I am looking forward to your early reply.
Yours faithfully,
Li Ming
主题词汇：
complain against sb. about sth.投诉...... dissatisfaction with不满于...... put up with / bear / tolerate忍受 awful 糟糕的
poor service糟糕的服务
out of one’s expectation/much to my disappointment 令某人大失所望 look into / go into / investigate调查 incident / matter 事件
sanitary situation卫生条件 bad manners 不礼貌 disturbance干扰 nuisance 麻烦事 remedy 补救 solve解决
recurrence再次发生
句型模版：
1.投诉内容。一般放在信的开头。常用的表达法有：
I am writing to you about... which I received/bought ... I am going to complain about ...
I am writing to express my dissatisfaction with... I am happy that… but it is a great pity that
2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有：1) When I checked..., I noticed...
2) When I examined... closely, I found...
3) When I unpacked... and tried to use it, it did not work at all/ function properly.
4) It failed to…as expected.
5) There are some problems with the … that I wish to bring to your attention. For one thing,…For another,...
6) I can hardly bear /tolerate /put up with it any more. 3.希望得到的结果。常用的表达法有： 1) I do hope that…
2) Therefore, I require that you (should) do sth
3) I am expecting to…and I look forward to your early reply/ receiving a full refund of...
4) In view of the inconvenience that it has caused, I feel you should... 5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.
6) I sincerely hope that it will review its management system, with the view to providing better service to the public.
7) I do hope that you will now consider this matter seriously and make an effort to prevent the of this kind.
8) I will appreciate your willingness to make up for the loss. 9) Would you please make sure that…
10) I hope that my problem will get your kind consideration. 范文一： Dear Sir,
With more and more people keeping pets in our community, annoying problems have arisen. As a result of the improper management of pet owners, pets have already brought inconvenience to others, such as poor sanitation and noise pollution. What’s worse, a kid was bitten by a puppy today, triggering a fierce conflict in the community. For what I’ve mentioned above, I sincerely hope that you strengthenyour obligation to require pet owners to keep an eye on their pets, preventing these problems from recurring.
Yours faithfully
范文二：［Directions］: Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement, Do not sign your own name at the end of your letter, using “Li Ming” instead. Dear Sir,
I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.
After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.
This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.
Yours faithfully,
Li Ming
［文章点评］这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明具体问题，第三段提出要求。 作业：
写作要求：投诉MP3 耳机用起来很舒服 1. 耗能，一点都不省电 2. USB线太短
3. 无法播放网上下载的歌曲 4. 有时LCD灯不亮
5. 要求更换MP3，但店员态度很差
投诉mp3
Dear Sir or Madam: I am writing to …It consumes quite a lot of energy and is not at all energy saving. Comfortable as the earphone is, its USB cable is too short for me to use. Worst still, it couldn’t play the songs I downloaded from the Internet these days. Besides, sometimes the LCD fails to function. What I cannot tolerate is that when I went to your shop two days ago, hoping to exchange the mp3 player, the only thing I received was the terrible attitude of one of your shop assistants. For what I’ve mentioned above, I firmly demand your apology to me and that you exchange this mp3 player for me. Yours sincerely, Mike
Complaint Letter写信投诉抱怨：合理的表述不满，又能显得理由充分 结构要点一般分三个部分： 1. 提出投诉内容； 2. 说明具体情况；3. 提出解决办法。投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。在表达自己的不满时，语言要把握…
Complaint Letter写信投诉抱怨：合理的表述不满，又能显得理由充分 结构要点一般分三个部分： 1. 提出投诉内容； 2. 说明具体情况；3. 提出解决办法。投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。在表达自己的不满时，语言要把握…
Complaint Letter写信投诉抱怨：合理的表述不满，又能显得理由充分 结构要点一般分三个部分： 1. 提出投诉内容； 2. 说明具体情况；3. 提出解决办法。投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。在表达自己的不满时，语言要把握…
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